a company is planning to introduce a general training program for new staff. talk together about the topics the company could include in the program and decide which 3 things you think are most important.
here are some ideas to help you.
candidates’ card
general training program for new staff
topics for training
2 equipment
2 computer skills
2 company organization
2 company rules
2 customer service
2 product training
2 health and safety
delayed flight
mr. lee: hi. i’m here for flight 514 returning to beijing but the board shows there is a delay. how long of a delay is expected?
counter clerk: so far it looks like we will be leaving two hours late, but keep checking the departing flights status board just in case.
mr. lee: do you think it’s safe to leave to get a quick bite?
clerk: i think you should stay in the airport. even though the delay is expected to be two hours, the flight departure could be announced any minute. who knows?
mr. lee: what seems to be the problem?
clerk: it seems there are some loose bolts on one of the wings. it happens all the time. no need to worry.
mr. lee: umm…you know… actually i was thinking of trying another airline. no need to hold my seat