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The Human Resources Scorecard |  |
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The Human Resources Scorecard | |
Ron Drew Stone is an author, international consultant and presenter, and one of the world's most recognized and accomplished authorities on improving and measuring training and performance improvement interventions. He provides consulting services in performance improvement, linking training to organization business measures, designing training for results and ROI, and measuring program results. Ron also certifies practitioners in the ROI process, and conducts a full range of public and in-house performance improvement and measurement workshops. He also conducts a workshop on situational needs assessment. Ron has over 30 years of diverse experience in economic development, engineering, training, and human resources. He has authored several books and has contributed to numerous published case studies and resource books. He is a certified change consultant. He has a BBA from Georgia State University.
Patti Phillips, PhD., president and CEO of the ROI Institute, Inc., earned her doctoral degree in International Development and her master's degree in Public and Private Management. Early in her professional career, she was a corporate manager who observed performance improvement initiatives from the client perspective and knew that results were imperative. As manager of a market planning and research organization for a large electric utility, she and her team were responsible for the development of electric utility rate programs for residential and commercial customers. In this role, she played an integral part in establishing Marketing University, a learning environment that supported the needs of new sales and marketing representatives. Internationally known as an accountability, measurement, and evaluation expert, Ms. Phillips facilitates workshops all over the world and consults with US and international organizations - public, private, non-profit, and educational - on implementing the ROI MethodologyT. She is the author of The Bottomline on ROI, CEP Press (2002), which won the 2003 ISPI Award of Excellence. She is editor or co-author of Return on Investment (ROI) Basics (ASTD 2006), ROI at Work: Best-Practice Case Studies from the Real World (ASTD Press 2005), Proving the Value of HR: How and Why to Measure ROI (SHRM 2005), The Human Resources Scorecard: Measuring the Return on Investment (Butterworth-Heinemann, 2001), and Measuring ROI in the Public Sector (ASTD 2002).
编辑推荐 Review
"...both academically grounded and practical in approach...should make a significant contribution to the field of human resource management." -- Training Journal
"...this book offers formulae and equations that should satisfy the most demanding finance manager..." -- David Evans, Training Zone
"The first book to provide a comprehensive, step-by-step process for measuring ROI in HR programs." -- Personnel Today
"The underlying aim of the book is to set out various ways in which the return on investment (ROI) of different aspects human resources management can be measured, and while most of us find it fairly easy to do this in the abstract, this book offers formulae and equations that should satisfy the most demanding finance manager........ The book offers a variety of ways of planning human relations interventions, collecting data before, during and after events, converting the data to monetary values (the most difficult part) and finally, measuring the ROI. AT each stage, the authors provide helpful and exhaustive list of the questions to ask, the preparations to make and the pitfalls to avoid. When it comes to calculations, the equations that are necessary are explained clearly and in non-mathematical language." - David Evans, TrainingZone
"The first book to provide a comprehensive, step-by-step process for measuring ROI in HR programs." - Personnel Today
"The Human Resources Scorecard is both academically grounded & practical in approach, & should make a significant contribution to the field of human resource management." - Training Journal -- Review
"the chapter on communication results will help the novice...case applications toward the end of the book contribute to the scholarly design of this textbook."
Review
"the chapter on communication results will help the novice...case applications toward the end of the book contribute to the scholarly design of this textbook."
